![]() ![]() Able to work well within a management team to achieve results (experience of responsible role within a management team desirable).Warm, approachable and able to communicate well with Guests and team.Enthusiastic about providing customer service to guests of all ages.Passionate and knowledgeable about Disney and sharing facts and stories.In certain stores, it may be a requirement to be first aid trained, to comply with regulations.Able to assume key holder responsibilities observing Disney policies and procedures.Responsible for implementing a consistently high standard of Administration.Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact.Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour.Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling).Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results.Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings.Uses information to find solutions remembering the Most Important Policy and to always put the Guest first Tailors approach to each Guest, and learns quickly when facing new requests or challenges.Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training.Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling.Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs.Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service.Represents the Disney Brand, leading by example to provide Guests with Magical Experiences.Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results.Sets priorities and manages time effectively and efficiently.Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities.Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members.Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved.Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS.Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding. ![]() The Lead Cast Member is part of the management team, and supports the store management team to drive the store’s performance. Keyword Category (select all that are applicable) Select
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